Español1. Type of deliveries
1.1 In-store pickup or collection points
Free shipping with in-store pickup in Benicarló.
Free delivery with pickup at the Moncada pickup point.
You can pick up your order at our store or collection point and save on shipping costs. You just have to select this option when indicating the delivery address for your order.
Once your order is ready, you will receive a confirmation via email. Remember, if the chosen payment method is bank transfer, the order will not be delivered until we have received confirmation of the transfer from the bank.
Remember that you must provide your order number when picking it up; otherwise, they will not be able to give it to you, and you will need to provide the necessary documentation to identify yourself.
1.2 Shipments to Spain (Peninsula) and Portugal
Shipping costs will be calculated based on the volume, weight, and characteristics of the product. The approximate shipping costs will be informed to the customer before the final acceptance of the order.
Indicative shipping prices:
Shipping in messenger bag: 10€
Shipping in small box: 10€
Shipping in medium box (alto saxophone or similar): €20
Shipping in large box (euphonium): 30€
Tuba shipping: 80€
Free shipping* on orders over 150€ (VAT included), except for products with large volume, special weight, or particular transportation characteristics, in which case the applicable cost will be informed to the customer before order acceptance.
The delivery time for our in-stock products is 24/48 business hours. Products available for reservation will be shipped as soon as possible.
The indicated deadlines are calculated from Monday to Friday and may be affected by local or national holidays. If the chosen payment method is bank transfer, these deadlines may be modified, as the order will be shipped once the transfer is effective.
*On special dates such as Christmas, Epiphany, long weekends or special promotions (Black Friday, ...), we do not guarantee that delivery will be made on time, due to the large volume of goods handled by transport agencies.
I'm sorry, but it seems like you have not entered any text to be translated. Please provide the text in Spanish that you would like me to translate into English.Auntono.com The right to modify delivery times and shipping method without prior notice is reserved in the case of large orders or special circumstances.
*Shipments to PO boxes will not be made under any circumstances.
2. Returns
If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the delivery date of the order, to return it, according to articles 102 and 104 of the R.D.L. Law 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
To make the return, you have to send us the product in perfect condition, unused, and in its original packaging, including warranties, labels, and usage instructions.
If the original packaging is not included, the product will depreciate in value. It is very important that you return the products perfectly packaged.
In case the products are damaged due to inappropriate packaging, we will not accept returns.
Once we receive the merchandise in our warehouses and verify that all the previous conditions are met, https://auntono.com/en/ The return of the product will be accepted and the refund will be processed according to the payment method used.
a. If you made the payment by credit card or Bizum, the amount will be refunded to the same card or account used for the payment.
b. If you made the payment by cash on delivery or bank transfer, we will ask you for an account number to transfer the amount.
Note: You will receive the refund within a maximum period of 14 calendar days from the return request. The refund will not be processed until the returned item or accessory is received. Please note that if you paid by credit card, it is possible that your bank may not show the refund amount in your balance until the following month.
To send the merchandise to our facilities, you can use your own means or request a pickup of the merchandise. This pickup has a cost depending on the size and weight of the merchandise. In the case of shipments with "free shipping," the merchandise can only be sent by the means that https://auntono.com/en/ I propose.
No returns will be accepted without prior notice. If you have any questions, please contact our Customer Service.
All returns must be formalized in advance by email to store@auntono.com. No returns will be accepted unless they have been previously communicated and authorized through this channel.
Sales with promotions or gifts.
In the event of returning items included in a promotion or accompanied by gifts or other discounted products, all received products must be returned. If any of the products are not returned, their value will be deducted from the refund amount, based on the price list for the day the purchase was made.
Right of withdrawal:
The buyer has the right to withdraw from their purchase within a period of 14 days from receiving the order, as long as they communicate this within that timeframe, directly through the usual contact methods published on our website. There are exceptions to the right of withdrawal as outlined in article 103 of the TRLGDCU.
In no case will the right of withdrawal be applicable to custom-ordered items, personalized special offers, or items without a delivery deadline on the website, and that have been previously communicated to the customer for this purpose.
For hygiene reasons, the right of withdrawal is limited in wind instruments.
*Returns of harmonicas, recorders, woodwind instruments, and brass instruments will not be accepted.
"No returns will be accepted for mouthpieces and reeds when purchased individually and outside of their warranty seal."
*The return of breathing devices that require lip contact for operation will not be accepted.
Examples of products that cannot be returned:
+ Exceeded return date, 14 days from product reception.
+ For health reasons, wind instruments and accessories cannot be returned according to Article [unspecified]. 103.e.
+ Manipulated product, for example, an oil bottle has been unsealed...
+ Textbooks (to avoid photocopies).
+ Your product is made to order or custom-made.
3. Product availability
Auntono.com It is the website of the physical store A Un Tono, your music store located at Paseo Febrer y Soriano, 74 in Benicarló. We have a wide stock available for same-day shipping for orders placed before 5:00 p.m.
We are not a website that sells through a catalog; the products added to our website can be purchased at our physical store on the same day the order is placed.
Auntono.com We reserve the right to refund your order amount if it is not possible to ship or deliver the merchandise within the previously mentioned terms.
4. Payment methods
The system will automatically show you the available payment methods for your order. Check here for details and the availability of each of the payment methods that our system supports:
*Credit or debit card
*Bank transfer
*Financing
*Bizum
4.1 Credit or debit card
We guarantee that each of the transactions made on https://auntono.com/en/ It is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment.
Likewise, the data regarding your credit card is not stored in any database, but goes directly to the POS (Point of Sale Terminal of the Bank).
In both cases, when paying with a card, you will always be asked for the following information: the card number, the expiration date, and a validation code that matches the last 3 digits of the number printed in italics on the back of your card, thus providing more guarantees regarding the security of the transaction.
If you have not yet received a personal and exclusive key for online payments, we advise you to request your financial institution to link your cards to the Secure Electronic Commerce service. To do this, you can contact your bank.
4.2 Bank transfer
By selecting bank transfer as the payment method, you will receive an email along with the order confirmation indicating the account number where you should make the bank transfer to the name of A UN TONO.
It is very important that you include the order number in the subject line, as well as your full name, and make the transfer within 48 hours after the order confirmation date in order to validate it.
Do not forget that you must make the payment in EUROS and that all eventual currency exchange and banking commissions are at your expense when choosing this payment method.
4.3 Bizum Bizum is a mobile payment system that allows users to send and receive money through their smartphones.
With this payment platform, you can pay for your purchases at... https://auntono.com/en/ with just your mobile phone number, easily and simply. For more information, you can visit the official Bizum website.
4.4 Financing
In https://auntono.com/en/ You can finance your purchases over 90€. On the product page, you will be able to simulate the installments provided by our collaborating financing entity.
The entire process is carried out online and in a few steps, Quickly and easily.
If you have any questions, you can contact us at store@auntono.com.
5. Warranty
According to national regulations, all materials sold by A Un Tono It has a two-year warranty. Damages caused by use are excluded from the warranty, such as issues with the lacquer, misalignments, or normal wear and tear on the shoes, as well as instruments that have been improperly used or maintained (as detailed on the back of the purchase receipt).
For any claim, it is essential to keep the purchase receipt. For online purchases, the packaging box must be thoroughly inspected, and any anomaly, deformity, impact, or breakage observed should be noted on the delivery receipt from the transport agency.
All incidents, returns, and warranties must be formalized exclusively through the email address store@.https://auntono.com/en/.
We only handle warranties for products purchased through this website. For any inquiries or claims, please contact us at store@auntono.com So that we can contact you and indicate how to proceed.
In any case, the customer must send the product to our headquarters at their own expense (both outbound and return shipping costs paid). A Un Tono They will proceed to refund the amount paid once it is verified that the issue is covered by the warranty.
The repair, refund, or replacement will be carried out within a maximum period of 3 months. The buyer has the right, in case of non-conformity, to have the good repaired, replaced with another, receive a price reduction, or cancel the contract, all in accordance with the terms established by law.
If upon receiving your order, before the product is used, you find any defect or issue with what you received, you will need to contact us through our Customer Service; we will ask you for a photo of the defect and provide you with a free return. Once we receive it, we will proceed with an immediate exchange or replacement, or if not possible, a refund.
If you have purchased a wind instrument, on the back of the invoice, you will find all the information related to the warranty, as well as the care you must take to ensure that your instrument functions correctly.
It is of vital importance for proper functioning that you carefully follow these cleaning and maintenance instructions for the instrument; failure to do so could affect the warranty.
If you have any questions related to its maintenance, you can contact our workshop through store@auntono.com So that we can help you.
6. Price lists
All prices displayed in the list of our products include taxes, as long as in the initial setup you have selected a country within the European Union as the shipping country, and exclude taxes for the rest. In Spain, for the regions of the Canary Islands, Ceuta or Melilla, if the user is logged in, prices will also be displayed without taxes. This is because the applicable taxes vary depending on the country from which the purchase is made.
Regarding the Value Added Tax, as a general rule, the tax rate of 21% will apply to the European Union territory where this tax is applicable. Companies belonging to European Union countries, excluding Spain, and registered as an intra-community operator will be exempt from paying this tax. When selling to any other country in the world, VAT will not be charged; however, the customs systems of each country will apply the corresponding tax burdens.
The prices displayed in https://auntono.com/en/ They may be reviewed and modified if conditions require it at any time.
Products on sale: all products that https://auntono.com/en/ Promotions at a special price will be displayed on the website with the following information: offer price and regular price.
These offers will be available until the specified date, subject to availability, in which case the product will automatically disappear from the website.
The offers cannot be combined with other offers, packages, sales, or current special promotions. The offer with the highest discount will always be applied.
Any pack is considered a special promotion and is not subject to any other discounts.
7. How to place your order?
*Validation of the shopping cart when the consumer wants to finalize their order.
*Provide billing and shipping information.
*Selecting the payment method.
*Authorize the payment.
*Payment of the total amount.
*Purchase confirmation.
*It is mandatory for the company to confirm, after formalizing the contract, the acceptance of the purchase by sending an acknowledgment of receipt via email to the user within 24 hours (article 28 LSSI).
8. Special conditions for instruments purchased with financing
The instruments acquired through financing They cannot be returned. under no circumstances.
In case the instrument arrives with any flaws, you should contact us. immediately to the carrier at the time of delivery and also, Notify by email to store@auntono.com within a maximum period of 24 hours from the reception.
Very importantIf no visible damages have been reported to the carrier at the time of delivery, The return cannot be requested or claimed for subsequent damages..
