Frequently Asked Questions

Make an order at A Un Tono It's very simple. You just have to add the products to the cart and click on Complete purchase To complete your information and payment. Once you confirm the order, you will receive an email with the confirmation and we will prepare your shipment with the utmost care.

If we receive your order before 4:00 p.m., we usually send it the same day. In most cases, you will receive it within a period of 24 to 48 hours.

In the case of large packages, such as tubas, delivery is usually carried out around 48 hours.

During high-volume campaigns such as Christmas, Black Friday, or holidays, we continue working to ship orders within 24 hours, although transportation agencies may experience occasional delays beyond our control.

Yes, of course. You can pick up your order at our Benicarló's store or in our Moncada collection point, near Valencia.

• Store A Un Tono Sorry, but I need more context to properly translate the text. "Benicarló" seems to be a place name, but without additional information, I cannot provide an accurate translation. Please provide more details or let me know if you need a general translation of the word "Benicarló". Free pickup.
• Moncada pick-up point: 3.50 € or free for purchases over 150 €.

When your order is ready, we will notify you by email so you can come pick it up with total convenience.

We accept various payment methods so you can choose the one that is most convenient for you: card (Visa, Mastercard, and other major European credit cards), bank transfer, , Bizum is a mobile payment system widely used in Spain that allows users to send and receive money instantly between individuals through their mobile phones. and funding.

Also, you can split your purchases from 30 euros and choose different deadlines, depending on the order amount.

Yes, buying at A Un Tono It is completely safe. We work with secure payment systems and encrypted connections to ensure a reliable purchase.

• Secure payments with SSL encryption.
• Close and direct attention If you need help during your purchase.
• Clear policies shipping, warranty, and returns.
• Professional review of the instruments before shipping.

If you need to ask us any details, we will be delighted to assist you at the 644 93 14 11 It seems like your message is incomplete. Could you please provide more context or finish your sentence so I can help you better? store@auntono.com.

Yes, you can request a refund for your purchase. We recommend checking our policies beforehand. Sales conditions.

In that case, we ask you to notify us as soon as possible, preferably within the first 24 hours of receiving the package.

1. Check the package upon receiving it.
2. Open the shipment and check the instrument.
3. Contact us to help you quickly.

Yes. All instruments sold in our store come with a warranty. Check the details on our website. Sales conditions.

Yes, we review and adjust each instrument before sending it so that it arrives ready to play.

Yes, we have it. specialized workshop for woodwind and brass instruments.

Of course. We are professional musicians and we will be happy to advise you.

Yes, we have prepared a guide with tips for the care and maintenance of woodwind and brass instruments.

You can check it here:

Maintenance tips for musical instruments

"We are in" Febrer y Soriano, 74 - Benicarló (Castellón).

• Phone / WhatsApp: 644 93 14 11
• Correo electrónico: store@auntono.com